ONLINE SHOP TERMS AND CONDITIONS
I. GENERAL PROVISIONS
1.2 These Terms and Conditions are valid from 03.07.2020
2.1 Seller - the online shopping website Redisage.com, operated by VISCA EUROPA Sp. z o.o., ul. Marszałka Józefa Piłsudskiego 74/320, 50-020 Wrocław, NIP: 8971875739, REGON: 385478246, KRS: 826901.
2.2 Buyer - a private person or an organization unit having legal capacity that is placing an order with the online store,
2.3 Consumer - a private person placing an order with the online store if the purchase is not directly related to that person's business or professional activity,
2.4 Supplier - a courier company or Poczta Polska Mail so far as it makes the delivery of goods ordered by the Buyer.
2.5 Goods - articles, including electronic or machine parts and wiring, produced or delivered via Online Store,
2.6 Price - goods gross value (including the going rate of VAT) assigned to each product within the Website, not taking into account the cost of delivery of the goods to the place chosen by the Buyer.
2.7 Internet shop - online shop Redisage.com making the sale of goods electronically,
2.8 Workdays - days from Monday to Friday, excluding public holidays,
2.9 Password - your registered string combined by different characters available to the Buyer, which allows logging in the Online Store,
2.10 Terms and Conditions - the Terms and Conditions of Use,
2.11 Day of payment – the accounting date on the Sellers bank account.
3.1 Making purchases via the Internet shop is possible after:
a) proper registration on the Online Store website,
b) meeting the minimum requirements of hardware and software:
- Buyer access to a personal computer with a network adapter or modem enabling access to the Internet,
- Windows operating system, Mac OS, Linux, having the graphical environment and a standard Web browser (Internet Explorer, Mozilla Firefox, Opera, Chrome)
- Internet connection.
3.3 Acceptance of the Rules is equivalent to making the Buyer declarations of intent on the content:
a) as a Buyer of the Online Store I have read the Terms and I accept all of its provisions,
b) I voluntarily proceed to use the services of vendors on the principles arising from the Regulations,
c) I declare that the personal information given by me on the registration form is true, and I am aware of the responsibilities arising from the generally applicable rules for providing false data,
d) I agree to process my personal data provided by means of the registration form by the Administrator, only for the purposes of proper implementation of the agreement on the provision of electronic services signed by the parties on the principles arising from the Regulations and other widely applicable law.
IV. ACCEPTANCE AND EXECUTION OF ORDERS
4.1 Placing an order is possible after logging in. Login occurs through typed login (email address given at registration) and password.
4.2 Username and password are confidential. The buyer is solely responsible for the disclosure of login and password to third parties.
4.3 Ordering is followed by filling the order form. In the order form you should perform :
a) the selection of goods and their quantity,
b) The method of delivery of the goods, and provide the delivery address.
c) the method of payment,
d) statements as to the will of receiving an invoice together with the data required for its exposure in accordance with the rules of law.
4.4 Order and any subsequent correspondence by email should each contain an indication of the Buyer's name. The Parties agree that e-mail correspondence will be held as a continuation of the message received by the parties, maintaining the current content of correspondence.
4.5 The seller replies for correspondence addressed to him within five (5) working days.
4.6 Seller does not respond to an email about an order that do not include the order number and other data required by these regulations.
4.7 Placing an order in the Online Store is possible 24 hours, every day of the year, excluding periods of system failure ICT and its reconstruction and maintenance.
4.8 The information on the website Online Shop constitutes an offer as defined in the laws of the Civil Code, the terms of sale are specified in the Rules, applicable provision of law and individual arrangements between the Buyer and the Seller.
4.9 Conclusion of the contract of sale occurs through an order by the Purchaser mails sent to the address of the Seller, under the condition of the availability of the Goods or materials in the warehouse Online Shop.
4.10 Performance of the contract shall take place within 30 working days from the date of payment by the Buyer, except choosing the payment method "cash on delivery", whereby in the case of impossibility of performance by the Seller, on the grounds that the object of the provision is not available. The Seller within 14 days of the conclusion of the contract (order), will return all received money from the Buyer, and also notify the Buyer.
4.11 In the case of COD delivery, the execution of order starts within 30 workdays, counted from the day of confirmation the order by the Seller.
4.12 In the case of unavailability of Goods or material in an Online Store that prevented the execution of the contract the Seller will inform the Purchaser and, in addition, within 14 days of the conclusion of the contract (order), returns the entire amount of money received from the Purchaser.
4.13 The Seller reserves the right to perform the contract with materials similar to the Goods specified in the contract, but not lower quality than the ordered Goods.
4.14 The Seller reserves right to withdraw from the contract, when the importation of Goods would be impossible if it would generate unreasonable costs or long waiting period. Then, within 14 days of concluding an agreement (filling an order), the Seller will return all money received from the Buyer and he will inform the Buyer about it.
4.15 For each finished purchase the Seller will provide the VAT invoice, with the exception of paying for Ware by cash on delivery.
V. CUSTOM PRODUCTS
5.1 The Seller offers the opportunity to purchase tailor-made products.
5.2 Custom products are made with the measurements and specifications provided by the Buyer while placing an order.
5.3 Seller shall not be liable for improper measurements and specifications provided by the Buyer.
5.4 Tailored Ware shall not be returned or exchanged.
5.5. To purchase tailor-made products please contact the customer service directly.
VI. PRICES AND DISCOUNTS
6.1 Commodity prices listed on the website of the Online Store are expressed in Polish zloty and include VAT.
6.2 Price of Ware is binding from the moment of the order.
6.3 Seller reserves the right to change prices of ware, carrying out promotional campaigns and sales as well as their dismissal.
6.4 The above rights does not affect Commodity prices for orders placed before the date of changing the Prices and terms of promotions and sales.
VII. DELIVERY COSTS AND METHODS
7.1 Delivery of goods is done by any method chosen in the order by the Buyer from among the options provided by Suppliers and by the costs they demand.
7.2 In the case of the personal collection of Goods by the Buyer, the collection is possible after prior Seller's telephone or e-mail confirmation.
7.3. The Seller does not take the responsibility for the promptness of delivery by the Supplier, except the cases expressly provided by universally binding law.
VIII. PAYMENT METHODS
8.1 The Seller accepts payments made by:
b) traditional money transfer,
c) via PayU (bank transfer and credit card),
d) via PayPal (foreign transactions)
e) in cash, in the case of the personal collection
f) in cash, in the form of cash on delivery.
8.2 In the case of payment by traditional transfer method, an order is filled providing that there is the order's number entered in the title of the transfer.
9.1 In accordance with the Act of 27 July 2002. on special conditions of consumer sales and amending the Civil Code to the Purchasers who are consumers, the seller is responsible for the inconsistency of the consumer good within the agreement.
9.2 In the case of Purchasers who are not Consumers seller shall be liable to the principles set forth in the Civil Code.
9.3 When submitting a complaint buyer is obliged to send the product together with duly completed claim form and a VAT invoice confirming the purchase of the Ware to the address: PROGRESS, ul. Franciszka Schuberta 100, 80-172 Gdańsk.
9.4 The complaint is considered within 14 days from the date of its notification.
9.5 If a consumer product is not in conformity, the consumer is entitled to bring it into conformity with the contract by free repair or exchange of a new one, unless the repair or replacement is impossible or require excessive costs. When evaluating the redundancy of costs, the value of the good within the contract and the level of the incompatibility is taken into consideration as well as the nuisance which could possibly affect the Buyer by the other method of satisfying him
9.6 Seller replaces Ware after taking into consideration the complaint within 14 days of its consideration.
9.7 If Consumer cannot demand repair or replacement, or if the Seller cannot manage to readdress such a request in a timely manner, or if the repair or replacement would cause significant inconvenience to the buyer, he has the right to demand an appropriate price reduction or backtrack on the contract; he cannot backtrack from the contract when the incompatibility of ware with the contract is immaterial. While determining the appropriate time for repair or replacement, the type of goods, and the purpose of its acquisition are taken into account.
9.8 The consumer has the right to the implementation of the law that is arising from the incompatibility of consumer goods with the contract within two years from the date of the Product, and he needs to notify the Seller about a defect in the goods within 2 months from the date of noticing the defect.
X. RETURNS AND EXCHANGE
10.1 Returns and exchanges of the goods purchased in the online store are possible within the framework of power of the Buyer's rights referred to in Chapter IX and XI of the Rules.
10.2 The returned or exchanged Goods:
a) should be sent in original, undamaged packaging, have price tags and safeguarding,
b) there can not be any traces of use,
c) it should be sent, together with the properly completed refund form and VAT invoice.
10.3 The requirements set out in Rule 10.2 also apply for reimbursement in the case described in Chapter XI of the Rules.
10.4 Goods returns are made through the online store customer account tab. You should go there and pick the goods to be returned. It is possible to return the funds to the designated account number. These measures can be used on future purchases.
10.5 An exchange be done by choosing Customer's account-recovery options, selecting the return of funds to the account balance, then making a re-order the right size, or other products using the funds on the Customer's account.
XI. RIGHT OF WITHDRAWAL
11.1 The consumer may cancel the purchased Merchandise from the Online Store and file a statement of withdrawal from the agreement within 10 (ten) days from the date of receipt of delivery or release of Goods in the case of the personal collection accordance with the provisions of the Law of 2 March 2000 on the protection of some consumer rights and liability for damage caused by dangerous products.
11.2 The consumer is not entitled to reimbursement in cases specified in Art. 10 of the Law on the protection of consumer rights, particularly in the case of Goods having the characteristics specified by the consumer in his order and closely associated with his person, and specially tailor-made goods as well as goods made-to-order Buyer
11.3 The seller accepts returns at PROGRESS, ul. Franciszka Schuberta 100, 80-172 Gdańsk.
11.4 Seller, at the latest within 30 days from the date of receipt of the Goods by the Seller returns The consumer an amount equal to the purchase price, by the transfer to the bank account indicated by the Consumer.
XII. PERSONAL DATA
12.1 By completing the registration process, the Buyer agrees to place his personal data in the Administrator database for the purpose of contract and marketing purposes.
12.2 The Data Controller is the Visca Europa sp. z o.o.
12.3 The buyer is liable for providing false personal data.
12.4 Buyer's personal data are protected in accordance with the Act of 29 August 1997 on the protection of personal data.
12.5 The buyer has the right to inspect the contents of personal data and to correct them, and demand their removal.
12.6 The buyer agrees to provide his e-mail to the Online Shop and personal data to transmit e-mails, as well as to fulfill the contract and in particular realize the deliveries and payments for the Goods.
XIII. FINAL PROVISIONS
13.1 In matters not covered by these Rules and the agreement with the Buyer, the provisions of the Civil Code, the Act on special terms of consumer sales and to change the Civil Code, Law on electronic services, as well as provisions of the Law on the protection of consumer rights and responsibilities for damage caused by dangerous products.
13.2 Any amendments to these Regulations will be introduced in accordance with the provisions of applicable law.
13.3 The Seller will notify the Buyer of the amendments to the Regulations by placing it's consolidated text on the Online Store website.
13.4 In the event of amendments to the Regulations orders placed before the date of introduction of amendments to the Regulations are based on the Regulations in force at the date of the order by the Seller.